Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: The Best Ways to Use AI in the Contact Centre

Published On: 6th Aug 2026 08:44

There has been a lot of hype about the potential for Artificial Intelligence in the Contact Centre. This has led to a number of companies trying to use AI and getting their fingers burnt.

In this webinar we look at practical ways to deploy AI and where to avoid the pitfalls.

Topics Discussed

Artificial Intelligence
How has the technology progressed?
Where is it safe to use it, where is it not?
The latest feedback from customers using AI
AI use-cases in action
Neural Networks
Use of ChatBots
Measuring the effectiveness of AI
Quality control measures for AI
Top Tips from the audience

Panellists

Dr David Naylor

Humanotics

Stephen Kennedy

eGain

Jonty Pearce

Call Centre Helper

Recorded Webinar: The Best Ways to Use AI in the Contact Centre

Topics Discussed

Panellists

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