Contact Centre Research

2018 Survey Report: What Contact Centres Are Doing Right Now

Published On: 6th Aug 2026 06:04

Throughout September and October 2018, Call Centre Helper readers were invited to take part in our annual contact centre survey.

We asked 45 questions to over 350 contact centre professionals to gather our greatest ever overview of the contact centre industry.

What Contact Centres Are Doing Right Now (2018): A Call Centre Helper Research Paper sponsored by Business Systems, Diabolocom, Genesys, IFS World, Jabra, NICE inContact

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To download the full copies of our ‘What Contact Centres Are Doing Right Now’ survey reports follow the links below:

You can also download the full copies of our ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ survey reports by following the links below:

Reviewed by: Jo Robinson

2018 Survey Report: What Contact Centres Are Doing Right Now

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