Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Boosting Agent Productivity & Call Centre Efficiency

Published On: 6th Aug 2026 08:00

Boosting productivity is not a question of just working harder, it’s all about working smarter.

In this webinar we look at ways that you can boost agent productivity and contact centre efficiency.

Topics Discussed

Boosting Agent Productivity
Improving Contact Centre efficiency
Improving and personalising customer experience
Agent Desktop Automation
Agent Guidance
Intelligent Assistance
First Call Resolution
Expertly blending digital and human assistance
Top Tips from the Audience

Panellists

Martin Jukes

Mpathy Plus

Graeme Gilovitz

Jacada

Jonty Pearce

Call Centre Helper

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