The Worlds Largest Contact Centre Online Community
The Worlds Largest Contact Centre Online Community
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17th January 2022
Throughout October and November 2016, over 340 contact centre professionals were surveyed about what happens in their contact centre.
This White Paper shares the findings of the survey.It offers a snapshot view of what contact centres are doing right now
Everything from the most widely used initiatives and metrics, to the technologies that have made it on to every manager’s wish list.
What Contact Centres Are Doing Right Now (2016): sponsored by NewVoiceMedia
To download the full copies of our ‘What Contact Centres Are Doing Right Now’ survey reports follow the links below:
You can also download the full copies of our ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ survey reports by following the links below:
For more great information check out our other Contact Centre Research
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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