White Paper: What Contact Centres Are Doing Right Now (2015 Edition)

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In April 2015, over 600 industry professionals were surveyed about what happens in their contact centre.

This White Paper shares the findings of the survey and offers a snapshot view of what contact centres are doing right now.

What Contact Centres Are Doing Right Now (2015 Edition), sponsored by NewVoiceMedia

Related Research

To download the full copies of our ‘What Contact Centres Are Doing Right Now’ survey reports follow the links below:

You can also download the full copies of our ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ survey reports by following the links below:

For more great information check out our other Contact Centre Research

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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