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Published On: 6th Aug 2026 06:00
In April 2015, over 600 industry professionals were surveyed about what happens in their contact centre.
This White Paper shares the findings of the survey and offers a snapshot view of what contact centres are doing right now.
What Contact Centres Are Doing Right Now (2015 Edition), sponsored by NewVoiceMedia
To download the full copies of our ‘What Contact Centres Are Doing Right Now’ survey reports follow the links below:
You can also download the full copies of our ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ survey reports by following the links below:
Reviewed by: Jo Robinson
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