White Paper: How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition)

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Throughout March 2016, Call Centre Helper readers were invited to take part in an ‘Are You Delivering Exceptional Customer Service?’ survey. Over 350 contact centre professionals took part, and we’re delighted to share the results with you.

How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition): sponsored by Netcall, NICE, Genesys and Sabio.

Related Research

To download the full copies of our ‘What Contact Centres Are Doing Right Now’ survey reports follow the links below:

You can also download the full copies of our ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ survey reports by following the links below:

For more great information check out our other Contact Centre Research

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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