Recorded Webinar: 7 Clever Ways to Transform the Contact Centre

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From the introduction of AI, to changing customer communication preferences, contact centre leaders continuously need to adapt their strategy to make sure they don’t get left behind.

Need some help in redesigning your CX, spotting points of friction, and knowing where to focus your energy for the best possible outcome right now?

Look no further! This webinar will bring together the latest thinking in people, processes, and technology, as our panel of experts share 7 clever ways to transform your contact centre.

Panellists:

• Jim Oldroyd, Bread and Butter Learning Solutions

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• Jason Griffin , Principal Solution Consultant, Five9

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Topics Discussed:

• Where AI can make a difference via automation AND augmentation
• What leading brands are doing to transform their contact centre
• How to spot opportunities to wow customers
• Where agents still make the biggest difference in CX
• Quick wins for instant results

Click here for this webinar recording