Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: 7 Clever Ways to Transform the Contact Centre

Published On: 5th Aug 2026 14:00

From the introduction of AI, to changing customer communication preferences, contact centre leaders continuously need to adapt their strategy to make sure they don’t get left behind.

Need some help in redesigning your CX, spotting points of friction, and knowing where to focus your energy for the best possible outcome right now?

Look no further! This webinar will bring together the latest thinking in people, processes, and technology, as our panel of experts share 7 clever ways to transform your contact centre.

Panellists:

Jim Oldroyd, Bread and Butter Learning Solutions

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Jason Griffin , Principal Solution Consultant, Five9

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Topics Discussed:

Where AI can make a difference via automation AND augmentation
What leading brands are doing to transform their contact centre
How to spot opportunities to wow customers
Where agents still make the biggest difference in CX
Quick wins for instant results

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About
Five9

Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience.

Find out more about Five9

Author: Jo Robinson

Recorded Webinar: 7 Clever Ways to Transform the Contact Centre

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