Recorded Webinar: The Digital Customer Experience: What Does Great Look Like?

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In this webinar we look at what makes a Great Digital Customer Experience. We will explore the good, the bad and the ugly of Digital Customer Service.

We also explore the best metrics to use and how to get all your advisors aligned with the experience.

Topics Discussed

What makes a great customer experience
The right metrics to use
Digital Customer Service
How to improve Live Chat
Improving speed of response on Email
Keeping the human touch when using ChatBots
Social Media
Proactive use of SMS
Top tips from the audience
Use of technology

Panellists

Gerry Brown

The Customer Lifeguard

Stuart Dorman

Sabio

Rachael Trickey

Call Centre Helper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn