Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Incentives that Work

Published On: 6th Aug 2026 08:35

Lots of contact centres use incentives to drive up performance, but how do you know which ones really work?

Join us for this exciting webinar where we look at Incentives that Work.

Topics Discussed

Incentives for Sales
Incentives for Customer Service
Incentives for Quality Score
Individual vs team incentives
How to motivate the right behaviour

Time off vs cash rewards
Gamification
Use of technology
Top tips from the audience

Panellists

Paul Weald

MCX

Brian LaRoche

CallMiner

Jonty Pearce

Call Centre Helper

Register for our webinar.

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