Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Delivering Consistent Service Across Different Channels

Published On: 6th Aug 2026 09:00

One of the biggest gripes that customers have is the inconsistency of service across channels. From the website, to web chat, emails to phone calls, customers frequently get different information from different channels.

In this webinar we look at how to be more consistent across all of your channels.

Topics Discussed

Omni Channel customer support
Different channels – phone calls, emails, web chats, social media, sms and video
Knowledge Bases
Joining up the Customer Experience
Linking the website to the Contact Centre

How customers can avoid repeating information
Switching channels for one issue
Joining together Customer Records
The use of technology
Top tips from the audience

Panellists

Simon Foot

Ember Services

Mike Murphy

Genesys

Rachael Trickey

Call Centre Helper

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