Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: How Technology Can Help the Contact Centre Improve

Published On: 6th Aug 2026 08:00

Technology is rapidly changing the contact centre and can be a significant driver to improve customer satisfaction.

In this webinar we look at how technology can help drive the contact centre forward, to deliver higher contact volumes and improving the customer experience.

Topics Discussed

Which technologies work best
Dealing with increased contact volumes
Best practices in Contact Centre technology
Technology of the future
Multi-channel customer contact
Improving Webchat (Live Chat)

Self service
Artificial Intelligence
Robotic Process Automation
Knowledge Management
Interaction Analytics
Top Tips from the audience

Panellists

Nicola Millard

Mike Murphy

Genesys

Jonty Pearce

Call Centre Helper

Recorded Webinar: How Technology Can Help the Contact Centre Improve

Topics Discussed

Panellists

See more:

Your Next Read