The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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The bar is set higher than ever for delivering excellent customer service, but where do you start with getting your strategy right when there’s so much to consider?
From ever-changing customer expectations and evolving artificial intelligence capabilities, to the ongoing debate around self-service and hybrid working, join our webinar to cut through the noise and find out what the experts say you need to prioritize to truly deliver an excellent customer service strategy.
Click here for this webinar recording
Xander Freeman is Director at Call Centre Helper, the world’s largest online community of contact centre professionals. He is a regular host and moderator of webinars, interviews, and live panels on a wide range of topics in the customer contact space – sharing insights on CX innovation, AI, workforce management, and more.
Joining the team in 2023, he currently runs our digital channels, aiding in our editorial direction, video and webinar programmes, our social outreach and also works closely with our media partners. Xander often collaborates with our editorial staff, visiting industry events, and conducting in-person and virtual site visits for contact centres both in the UK and abroad.
Within his role, he manages the strategic direction of Call Centre Helper, ensuring that the organisation stays at the cutting edge of what both global CX leaders and agents need to know to succeed in what can be an extremely challenging environment.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
