Recorded Webinar: Chatbots and AI in the Contact Centre

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Do you know how Artificial Intelligence is being deployed in contact centres? Few understand its applications, despite of the many benefits they can bring.

In this webinar, we help will you separate the hype from the reality, helping you to identify where AI could really be of use in your contact centre.

Topics Discussed

Artificial Intelligence
Neural Networks
When to use Chat Bots, when not to use Chat Bots
Improving Customer Satisfaction of Chatbots
Assisting Advisors with Artificial Intelligence
Improving the Knowledge Base
Top Tips from the Audience

Panellists

Peter Massey

Budd

Mike Murphy

Genesys

Rachael Trickey

Call Centre Helper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn