Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Chatbots and AI in the Contact Centre

Published On: 6th Aug 2026 15:10

Do you know how Artificial Intelligence is being deployed in contact centres? Few understand its applications, despite of the many benefits they can bring.

In this webinar, we help will you separate the hype from the reality, helping you to identify where AI could really be of use in your contact centre.

Topics Discussed

Artificial Intelligence
Neural Networks
When to use Chat Bots, when not to use Chat Bots
Improving Customer Satisfaction of Chatbots
Assisting Advisors with Artificial Intelligence
Improving the Knowledge Base
Top Tips from the Audience

Panellists

Peter Massey

Budd

Mike Murphy

Genesys

Rachael Trickey

Call Centre Helper

Recorded Webinar: Chatbots and AI in the Contact Centre

Topics Discussed

Panellists

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