Recorded Webinar: Advanced Coaching Strategies for Contact Centre Leaders

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Has your contact centre coaching strategy gone stale? You are not alone! Many leaders fall into the trap of doing things the way they’ve always been done – sadly compromising employee and customer experience along the way.

So, if your coaching strategy, at best, could be described as “average”, it’s high time to have a rethink and push your team to the next level!

So why not join us for this informative webinar, where experts explore how the very best contact centres are successfully advancing their coaching strategies to maximize results!

Panellists:

Carolyn Blunt, Independent Consultant

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MJ Johnson, AVP of Product Marketing, CallMiner

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Rachael Trickey, Call Centre Helper

Topics Discussed:

How mediocre coaching strategies are holding you back
Common mistakes to watch out for
How the latest technology can supercharge your coaching strategy
What best practice looks like in 2025

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Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn