Recorded Webinar: Advanced Coaching Strategies for Contact Centre Leaders

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Has your contact centre coaching strategy gone stale? You are not alone! Many leaders fall into the trap of doing things the way they’ve always been done – sadly compromising employee and customer experience along the way.

So, if your coaching strategy, at best, could be described as “average”, it’s high time to have a rethink and push your team to the next level!

So why not join us for this informative webinar, where experts explore how the very best contact centres are successfully advancing their coaching strategies to maximize results!

Panellists:

• Carolyn Blunt, Independent Consultant

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• MJ Johnson, AVP of Product Marketing, CallMiner

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• Rachael Trickey, Call Centre Helper

Topics Discussed:

• How mediocre coaching strategies are holding you back
• Common mistakes to watch out for
• How the latest technology can supercharge your coaching strategy
• What best practice looks like in 2025

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Author: Rachael Trickey