Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: 5 Ways to get Agents to Improve Customer Experience

Published On: 6th Aug 2026 08:00

There is often a wide variation in customer experience, depending upon which advisor the customer speaks to.

In this webinar we will look at 5 practical ideas on how to change behaviours in agents so that you deliver a consistently good customer experience.

Topics Discussed

Best practices in customer experience
Changing behaviours
Developing empathy
Creating rapport
The agent feedback loop

Improving Coaching
Employee satisfaction and engagement
Employee satisfaction metrics
The role of technology
Top Tips from the audience

Panellists

The Customer Lifeguard

Jessica Smith

inContact/RingCentral

Rachael Trickey

Call Centre Helper

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