Contact Centre Research

The Majority of Contact Centres Now Have a VoC Program

Published On: 6th Aug 2026 08:00

During a recent webinar poll, we uncovered that 45% of contact centres now have emplaced a Voice of the Customer program, outweighing the 40% which do not. The remaining 15% answered as “Not Sure”.

Poll – “In your Contact Centre, do you have a voice of the customer program?” – answers

Yes – 45%
No – 40%
Not Sure – 15%

Source: Call Centre Helper Webinar Poll – The Right Words and Phrases to Use With a Customer Sample size – 97 Date: February 2017

Reviewed by: Robyn Coppell

The Majority of Contact Centres Now Have a VoC Program

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