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Recorded Call Centre and Customer Experience Webinars

24th February 2016

Recorded Webinar: Are You Staying on the Right Side of the Law?

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1626

Written by Rachael Trickey

With regulations being tightened, and fines being increased, it is getting tougher and tougher to stay on the right side of the law.

In this Technology Round Table, we ask our Technology Panel for their views on how to best achieve compliance.

Topics Discussed

  • Changes to the Ofcom regulations
  • Changes to Data protection
  • Data security and hacking
  • PCI compliance challenges
  • Taking Credit Card payments by phone
  • Outbound dialling
  • Protecting sensitive customer information
  • Call recording and PCI compliance
  • Top tips from the audience

    • Panellists

    Natasha Longson - Headshot
    Natasha Longson
    Information Commissioner’s Office

    David Nicholls - Headshot
    David Nicholls
    DJN Solutions Ltd

    Darren Sullivan - Headshot
    Darren Sullivan
    Ultra Communications

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Author
    Rachael Trickey

    Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

    Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

    Connect with Rachael on LinkedIn

    Read more by Rachael Trickey

    See more:

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