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Yasir Bugrara

Yasir Bugrara, Global Director, AI for Contact Centres Platforms, Medallia

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Recent Articles Most Viewed Articles
Using Speech Analytics to Improve the Customer Experience

Using Speech Analytics to Improve the Customer Experience

A Checklist for Implementing… Performance Management Tools

A Checklist for Implementing… Performance Management Tools

Unlocking the Value of Contact Centre Data

Unlocking the Value of Contact Centre Data

28 Brilliant Hacks to Improve Contact Centre Efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

A Checklist for Implementing… Speech Analytics

A Checklist for Implementing… Speech Analytics

16 Contact Centre Technology Innovations That You Can’t Ignore

16 Contact Centre Technology Innovations That You…

30 Contact Centre Predictions for 2021

30 Contact Centre Predictions for 2021

How Are Customer Expectations Changing and What Does That Mean for Us?

How Are Customer Expectations Changing and What Does…

What to Look for When Buying a Cloud Communications System

What to Look for When Buying a Cloud Communications System

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8×8 Enters a Strategic Partnership With ULAP

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports