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Thibault Gilardoni

Thibault Gilardoni, Product Marketing Manager, Odigo

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From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

From Chaos to Control! Why Contact Centres Are…

Ease Agent Stress – With These 15 Top Tips!

Ease Agent Stress – With These 15 Top Tips!

Best Practices for Integrating CRM and CCaaS Solutions

Best Practices for Integrating CRM and CCaaS Solutions

Reducing Your Contact Centre’s Turnover Rate

Reducing Your Contact Centre’s Turnover Rate

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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