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Steve has 25 years’ experience in contact centres and customer engagement. He has worked on technical and operational solution design, delivery and outsourcing; optimising people, processes, data and technology.
Steve has worked with outsourced service and technology providers as well as a variety of brands including ALDI, American Express, Amnesty International, Burberry, Epson, Gucci, Richemont, The Guardian and Sky.
He runs Channel Doctors, is a Companion Member of the Institute of Customer Service, and is never happier than when tasked with clarifying, simplifying and enhancing commercial relationships.
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4th August 2026
4th August 2026
