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Steve Hindley

Steve Hindley, Customer Experience Consultant, IVR Recording

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Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Mastering IVR – What to Do and Avoid

Mastering IVR – What to Do and Avoid

What It Really Takes to Deliver Luxury Customer Service – With Examples

What It Really Takes to Deliver Luxury Customer Service…

Call Centre IVRs – How to Review and Improve Your IVR

Call Centre IVRs – How to Review and Improve Your…

IVR Messaging: 11 Examples of On-Hold Messages

IVR Messaging: 11 Examples of On-Hold Messages

IVR Recordings

IVR Recordings

Recorded Webinar: Modernizing the IVR

Recorded Webinar: Modernizing the IVR

How to Write the Best IVR Messages – With Examples

How to Write the Best IVR Messages – With Examples

How to Design a Contact Centre for Impatient Customers

How to Design a Contact Centre for Impatient Customers

How to Write an IVR Script – With an Example

How to Write an IVR Script – With an Example

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise