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Stephen Pace

Stephen Pace, “The Contact Centre Motivator” and CEO at SJS Solutions

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How to Rethink Agent Mental Health

How to Rethink Agent Mental Health

15 Hacks to Reduce Customer Uncertainty

15 Hacks to Reduce Customer Uncertainty

Hang On a Minute… Is AI Worsening EX?

Hang On a Minute… Is AI Worsening EX?

Arm Your Agents in the Battle Against Stress

Arm Your Agents in the Battle Against Stress

Get Sickness Under Control – 21 Management Tips

Get Sickness Under Control – 21 Management Tips

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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