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Simon Thatcher

Simon Thatcher is Training And Quality Manager at Woven

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How to Structure a Quality Coaching Session

How to Structure a Quality Coaching Session

Train Team Leaders Well

Train Team Leaders Well

How to Apply Quality Monitoring to Webchat

How to Apply Quality Monitoring to Webchat

Recorded Webinar: Best Practices in Performance and Quality Management

Recorded Webinar: Best Practices in Performance and…

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

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