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Simon Beck

Simon Beck, Head of Sales at QStory.

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3 Proven Ways to Cheer Up Your Team

3 Proven Ways to Cheer Up Your Team

7 Ways Technology Can Help Exceed Service Level Targets

7 Ways Technology Can Help Exceed Service Level Targets

Expert Predictions: What Will 2024 Bring for Contact Centres?

Expert Predictions: What Will 2024 Bring for Contact…

Emerging WFM Trends to Look Out For

Emerging WFM Trends to Look Out For

10 Ways Technology Can Simplify the Contact Centre

10 Ways Technology Can Simplify the Contact Centre

10 Tips, Tools, and Techniques for Enhancing Intraday Management

10 Tips, Tools, and Techniques for Enhancing Intraday…

Top Ways Tech Can Help With Cutting Contact Centre Costs

Top Ways Tech Can Help With Cutting Contact Centre Costs

Our Top Use Cases for AI in Customer Service

Our Top Use Cases for AI in Customer Service

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise