Sarah Graham Archives - Contact Centre Helper

Sarah Graham

Sarah Graham, Senior People Development and Training Manager at Ocado

Recent Articles Most Viewed Articles

7 Simple Mistakes That Hurt Contact Centre Morale

7 Simple Mistakes That Hurt Contact Centre Morale

The Little Things That “Make or Break” a Contact Centre

The Little Things That “Make or Break” a…

How to Rethink Agent Mental Health

How to Rethink Agent Mental Health

Why Your Agents Are Calling It Quits

Why Your Agents Are Calling It Quits

Easy Ways to Make Your Contact Centre More Charitable

Easy Ways to Make Your Contact Centre More Charitable

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

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4th August 2026

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How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

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