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Richard Abdy

Richard Abdy, Head of Business Transformation and Development, SVL

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Highlights of NICE Interactions 2024

Highlights of NICE Interactions 2024

How to Forecast With Limited Data

How to Forecast With Limited Data

10 Things They Won’t Tell You About Live Chat

10 Things They Won’t Tell You About Live Chat

Innovation Awards 2015 – Winners Announced

Innovation Awards 2015 – Winners Announced

The Power of One

The Power of One

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise