Paul Allen Archives - Contact Centre Helper

Paul Allen

Paul Allen is currently Head of Customer Support at the Department for Education.

He is an experienced award winning Resource Planning, Operations and Outsource Manager with a demonstrated history of working in the contact centre industry. Skilled in Service Delivery, Coaching, Workforce Management, OSP Relationship Management and Leadership.

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Recent Articles Most Viewed Articles

What It Really Takes to Manage Bathroom Breaks Fairly

What It Really Takes to Manage Bathroom Breaks Fairly

How to Keep Agents on Side When You Change Their Shift Patterns

How to Keep Agents on Side When You Change Their Shift…

The Little Things That “Make or Break” a Contact Centre

The Little Things That “Make or Break” a…

Top Tips for Capacity Planning to Meet Customer Demand

Top Tips for Capacity Planning to Meet Customer Demand

How to Change Your Shift Patterns – Without Losing Your Best Agents!

How to Change Your Shift Patterns – Without Losing Your…

The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

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Our Top Readers of 2024

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Guide: How to Build a Virtual Agent Your Customer Will Want to Use

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Customer Experience Live Show Australia 2026

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How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

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