The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Opex Hosting

Discover and explore our Opex Hosting content collection, including articles, blogs, news stories, case studies, resources and more.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

On premise, managed service, hosted or cloud – Which is the best?

On premise, managed service, hosted or cloud –…

What to Look for When Buying a Cloud-Based Contact Centre

What to Look for When Buying a Cloud-Based Contact Centre

Speech Analytics Vendors

Speech Analytics Vendors

List of outbound diallers

List of outbound diallers

Benefits of outbound

Benefits of outbound

Answer Machine Detection

Answer Machine Detection

What is Hosted Call Recording?

What is Hosted Call Recording?

What to look for when buying – a hosted call centre solution

What to look for when buying – a hosted call…

Outbound Dialling Using Answer Machine Detection: Banned or Not?

Outbound Dialling Using Answer Machine Detection: Banned…

What to look for when buying – a responsible outbound dialling solution

What to look for when buying – a responsible…

What to look for when buying – customer self service

What to look for when buying – customer self service

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise