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Nick Brook

Nick Brook, Senior WFM Consultant / Project Manager, Calabrio

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Recent Articles Most Viewed Articles
10 Tips, Tools, and Techniques for Enhancing Intraday Management

10 Tips, Tools, and Techniques for Enhancing Intraday…

Tips, Tools, and Techniques for Contact Centre Forecasting

Tips, Tools, and Techniques for Contact Centre Forecasting

How to Motivate Staff and Drive Employee Engagement

How to Motivate Staff and Drive Employee Engagement

All You Need to Know About Creating Flexible Teams

All You Need to Know About Creating Flexible Teams

How to Improve Contact Centre Response Time

How to Improve Contact Centre Response Time

The Top Scheduling Challenges and How to Fix Them

The Top Scheduling Challenges and How to Fix Them

How to Build Flexible Schedules in the Contact Centre

How to Build Flexible Schedules in the Contact Centre

12 Shift-Planning Techniques

12 Shift-Planning Techniques

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Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports