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Niall Gallacher

Niall Gallacher, Director, Industry & Business Value, Cyferd

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26 Great Techniques for Showing Real Empathy in Customer Service

26 Great Techniques for Showing Real Empathy in Customer…

13 Clever Tactics for Dealing With an Angry Phone Call

13 Clever Tactics for Dealing With an Angry Phone Call

A Checklist for Implementing… Performance Management Tools

A Checklist for Implementing… Performance Management Tools

19 Ways to Deal with High Contact Volumes

19 Ways to Deal with High Contact Volumes

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