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Neville Doughty

Neville Doughty is Partnership Director at Contact Centre Panel.

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Help Your Top Performers Soar Even Higher

Help Your Top Performers Soar Even Higher

Proven Ways to Maintain Fairness in the Contact Centre

Proven Ways to Maintain Fairness in the Contact Centre

21 Signs You Need to Better Support Your Contact Centre Teams

21 Signs You Need to Better Support Your Contact Centre…

Get Sickness Under Control – 21 Management Tips

Get Sickness Under Control – 21 Management Tips

The Pros and Cons of Single-Skilling Agents

The Pros and Cons of Single-Skilling Agents

The Secret to Dealing With Awkward Customers

The Secret to Dealing With Awkward Customers

F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers

F*** This! How to Make Sure Your Chatbots Don’t…

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?