Neville Doughty Archives - Contact Centre Helper

Neville Doughty

Neville Doughty is Partnership Director at Contact Centre Panel.

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Quick Wins to Improve Information Accuracy

Quick Wins to Improve Information Accuracy

CX Leaders Can’t Afford to Stand Still as Agent Roles Evolve

CX Leaders Can’t Afford to Stand Still as Agent…

Communication Pitfalls Every Contact Centre Manager Should Avoid

Communication Pitfalls Every Contact Centre Manager…

Help Your Top Performers Soar Even Higher

Help Your Top Performers Soar Even Higher

Proven Ways to Maintain Fairness in the Contact Centre

Proven Ways to Maintain Fairness in the Contact Centre

21 Signs You Need to Better Support Your Contact Centre Teams

21 Signs You Need to Better Support Your Contact Centre…

Get Sickness Under Control – 21 Management Tips

Get Sickness Under Control – 21 Management Tips

The Pros and Cons of Single-Skilling Agents

The Pros and Cons of Single-Skilling Agents

The Secret to Dealing With Awkward Customers

The Secret to Dealing With Awkward Customers

F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers

F*** This! How to Make Sure Your Chatbots Don’t…

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

23rd August 2026

Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?