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Hold-Music

Discover our range of materials on selecting and managing music on hold, to enhance customer experiences during wait times.

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How to Reduce Hold Time in Your Contact Centre

How to Reduce Hold Time in Your Contact Centre

How to Write the Best IVR Messages – With Examples

How to Write the Best IVR Messages – With Examples

Is Your Music on Hold Turning Off Your Customers?

Is Your Music on Hold Turning Off Your Customers?

Nearly 40% of Contact Centres Play Classical Music in the Queue

Nearly 40% of Contact Centres Play Classical Music in…

How to Bring Down Your Call-Abandon Rates

How to Bring Down Your Call-Abandon Rates

Music is the Most Appealing Thing to Listen to While “On Hold”

Music is the Most Appealing Thing to Listen to While…

Seven music on-hold tracks to avoid

Seven music on-hold tracks to avoid

What is the best voice to use for on-hold messages?

What is the best voice to use for on-hold messages?

What Customers Really Think of Music on Hold

What Customers Really Think of Music on Hold

Making the Most of Those On-Hold Moments

Making the Most of Those On-Hold Moments

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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8×8 Enters a Strategic Partnership With ULAP

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