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Mark Walton

Mark Walton, CEO of Sensée

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23 Key Processes Call Centre Automation Can Simplify

23 Key Processes Call Centre Automation Can Simplify

The Dos and Don’ts of Automated Assistants in the Contact Centre

The Dos and Don’ts of Automated Assistants in the…

16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents

16 New-Age Ideas for Inspiring a Young Workforce of…

17 Smart Ways to Refresh Your Homeworking Strategy

17 Smart Ways to Refresh Your Homeworking Strategy

16 Contact Centre Technology Innovations That You Can’t Ignore

16 Contact Centre Technology Innovations That You…

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Research: The Future of AI-Powered Experiences

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