The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Mark Armstrong

Mark Armstrong, Head of CX Sales, Business Systems

Connect with Mark on LinkedIn

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

IPI and Genesys Win an Award for Their Partnership

IPI and Genesys Win an Award for Their Partnership

14 Best Practices for Maximizing Your Service Level

14 Best Practices for Maximizing Your Service Level

What to Look for When Buying a Cloud Communications System

What to Look for When Buying a Cloud Communications System

71% of UK Contact Centres Were NOT Fully Ready for Remote Working

71% of UK Contact Centres Were NOT Fully Ready for…

11 Tips and Tools to Improve Call Centre Quality Assurance (QA)

11 Tips and Tools to Improve Call Centre Quality…

57% of UK Companies Say Their Staff Are Ready to Work With AI

57% of UK Companies Say Their Staff Are Ready to Work…

UK Employees Want Protection From Workplace Bots

UK Employees Want Protection From Workplace Bots

Jabra Partner With Code Software

Jabra Partner With Code Software

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise