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Mandy Holford

Mandy Holford, Director of Customer Operations, Foundever

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Exceptional Customer Service Examples

Exceptional Customer Service Examples

How to Design a Contact Centre for Impatient Customers

How to Design a Contact Centre for Impatient Customers

Top 5 Tips to Cope With Customer Service This Christmas

Top 5 Tips to Cope With Customer Service This Christmas

12 Top Tips for Intraday Management in the Contact Centre

12 Top Tips for Intraday Management in the Contact Centre

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7 Ways You’re Punishing Your Best Agents Right Now

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