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Magnus Geverts

Magnus Geverts, VP Product Marketing, Calabrio

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Contact Centre Predictions for 2023

Contact Centre Predictions for 2023

5 Ways to Turn Agents Into Brand Guardians

5 Ways to Turn Agents Into Brand Guardians

Why Is Omnichannel Customer Service Important?

Why Is Omnichannel Customer Service Important?

5 Principles of Good Customer Service

5 Principles of Good Customer Service

Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers

Customer Experience Management (CEM) – The Latest…

Five Ways to Connect with Employees in the World of Remote and Hybrid Work

Five Ways to Connect with Employees in the World of…

What Are the Key Call Centre Technologies?

What Are the Key Call Centre Technologies?

True Cloud vs. Fake (Hosted) Cloud

True Cloud vs. Fake (Hosted) Cloud

The Answer to Agent Stress in Modern Contact Centres

The Answer to Agent Stress in Modern Contact Centres

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

What Are the Main Call Centre Pain Points, and How Can…

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8×8 Enters a Strategic Partnership With ULAP

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Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports