Lisa Orford Archives - Contact Centre Helper

Lisa Orford

Lisa Orford is VP Product for Contact Centre at 8×8

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Where Are Contact Centres REALLY Seeing AI Success?

Where Are Contact Centres REALLY Seeing AI Success?

Top Contact Centre Predictions for 2026

Top Contact Centre Predictions for 2026

Create a “Win–Win” Self-Service Strategy

Create a “Win–Win” Self-Service Strategy

What’s Happening With Forecasting Right Now?

What’s Happening With Forecasting Right Now?

Stay Ahead in QA and Call Recording

Stay Ahead in QA and Call Recording

15 Proven Tactics to Reduce Abandon Rate

15 Proven Tactics to Reduce Abandon Rate

Top Tactics to Improve First Contact Resolution (FCR)

Top Tactics to Improve First Contact Resolution (FCR)

New Ways to Empower Agents

New Ways to Empower Agents

From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

From Chaos to Control! Why Contact Centres Are…

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Master Seasonal Service Levels – Just Like This!

Master Seasonal Service Levels – Just Like This!

Key Signs of Broken Processes (and How to Fix Them)

Key Signs of Broken Processes (and How to Fix Them)

17 Signs Your Contact Centre Technology Is Ageing Badly

17 Signs Your Contact Centre Technology Is Ageing Badly

Building a Customer Experience Audit

Building a Customer Experience Audit

13 Things Every Contact Centre Advisor Needs to Know

13 Things Every Contact Centre Advisor Needs to Know

16 Top Uses for Cloud Contact Centre Technology

16 Top Uses for Cloud Contact Centre Technology

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

23rd August 2026

Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?