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Lee Cottle

Lee Cottle, Chief Executive Officer, Humanising Autonomy

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The Top 20 Webinars

The Top 20 Webinars

Top Tips to Monitor Customer Service

Top Tips to Monitor Customer Service

Recorded Webinar: Driving Down Repeat Contact

Recorded Webinar: Driving Down Repeat Contact

The 26 Principles of Good Customer Service

The 26 Principles of Good Customer Service

How Do Managers Manage in Remote Working Environments?

How Do Managers Manage in Remote Working Environments?

The Dos and Don’ts of Automated Assistants in the Contact Centre

The Dos and Don’ts of Automated Assistants in the…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise