Kevin McGachy Archives - Contact Centre Helper

Kevin McGachy

Kevin McGachy, Head of AI Solutions, Sabio Group

Connect with Kevin on LinkedIn

Recent Articles Most Viewed Articles

Agentic AI Is Not About Replacing People, But It Will Redefine the Work They Do

Agentic AI Is Not About Replacing People, But It Will…

Is ChatGPT Really Suitable for Contact Centres Right Now?

Is ChatGPT Really Suitable for Contact Centres Right Now?

Are You Prepared to Ride the Waves of New Age CX?

Are You Prepared to Ride the Waves of New Age CX?

Unlocking Customer Service Excellence Through Innovative Technology

Unlocking Customer Service Excellence Through Innovative…

Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite

Contact Centres in 2030: The AI Frontier – Where…

How AI Is Revolutionizing the CX Journey

How AI Is Revolutionizing the CX Journey

Key Takeaways From Sabio’s AI & Automation CX Community Day

Key Takeaways From Sabio’s AI & Automation CX…

Bagpipes and Bots as Sabio Group Hosts Scottish Event

Bagpipes and Bots as Sabio Group Hosts Scottish Event

Making Your Contact Centre Data Work

Making Your Contact Centre Data Work

Agent Desktop Strategy Is Critical to CX Success

Agent Desktop Strategy Is Critical to CX Success

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

23rd August 2026

Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?