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Kevin McGachy

Kevin McGachy, Head of AI Solutions, Sabio Group

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Agentic AI Is Not About Replacing People, But It Will Redefine the Work They Do

Agentic AI Is Not About Replacing People, But It Will…

Is ChatGPT Really Suitable for Contact Centres Right Now?

Is ChatGPT Really Suitable for Contact Centres Right Now?

Are You Prepared to Ride the Waves of New Age CX?

Are You Prepared to Ride the Waves of New Age CX?

Unlocking Customer Service Excellence Through Innovative Technology

Unlocking Customer Service Excellence Through Innovative…

Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite

Contact Centres in 2030: The AI Frontier – Where…

How AI Is Revolutionizing the CX Journey

How AI Is Revolutionizing the CX Journey

Key Takeaways From Sabio’s AI & Automation CX Community Day

Key Takeaways From Sabio’s AI & Automation CX…

Bagpipes and Bots as Sabio Group Hosts Scottish Event

Bagpipes and Bots as Sabio Group Hosts Scottish Event

Making Your Contact Centre Data Work

Making Your Contact Centre Data Work

Agent Desktop Strategy Is Critical to CX Success

Agent Desktop Strategy Is Critical to CX Success

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How to Deal with That Awkward Agent

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