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Kate Leggett

Kate Leggett, VP and Principal Analyst, Forrester Research

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Customer Journey Map Advice for Digital-first CX

Customer Journey Map Advice for Digital-first CX

11 Tips for Effective Email Management

11 Tips for Effective Email Management

How to Improve Self Service With Community-Generated Content

How to Improve Self Service With Community-Generated…

What to look for when buying – customer self service

What to look for when buying – customer self service

Using Knowledge Management to Best Effect

Using Knowledge Management to Best Effect

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