Juliet Fehr Archives - Contact Centre Helper

Juliet Fehr

Juliet Fehr, Head of CX Transformation, Capgemini

Connect with Juliet on LinkedIn

Recent Articles Most Viewed Articles

How Technology Can Plug the Gap in a Short-Staffed Call Centre

How Technology Can Plug the Gap in a Short-Staffed Call…

Top Call Centre Planning Challenges and How to Handle Them

Top Call Centre Planning Challenges and How to Handle Them

How to Build Advisor Confidence

How to Build Advisor Confidence

Goodwill Gestures for Better Customer Relationships

Goodwill Gestures for Better Customer Relationships

How to Avoid Employee Burnout

How to Avoid Employee Burnout

Building a Customer Experience Audit

Building a Customer Experience Audit

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

23rd August 2026

Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?