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Julian Evans

Julian Evans, Account Executive at Alvaria

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How to Build Flexible Schedules in the Contact Centre

How to Build Flexible Schedules in the Contact Centre

How Often You Should Seek Customer Feedback

How Often You Should Seek Customer Feedback

Performance Management Best Practices

Performance Management Best Practices

16 Key Components of a Digital Customer Transformation Strategy

16 Key Components of a Digital Customer Transformation…

The 26 Principles of Good Customer Service

The 26 Principles of Good Customer Service

How to Deal With Demanding Customers

How to Deal With Demanding Customers

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports