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Julian Evans

Julian Evans, Account Executive at Alvaria

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How to Build Flexible Schedules in the Contact Centre

How to Build Flexible Schedules in the Contact Centre

How Often You Should Seek Customer Feedback

How Often You Should Seek Customer Feedback

Performance Management Best Practices

Performance Management Best Practices

16 Key Components of a Digital Customer Transformation Strategy

16 Key Components of a Digital Customer Transformation…

The 26 Principles of Good Customer Service

The 26 Principles of Good Customer Service

How to Deal With Demanding Customers

How to Deal With Demanding Customers

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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