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Jon Dainton

Jon Dainton is Head of Customer Service Operations at Fasthosts Internet Ltd. As the head of an agile, global, cross functional and cross brand customer operations department, he has a passion for innovation and development.

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Recent Articles Most Viewed Articles
How to Handle Customer Refunds Without Compromising CX

How to Handle Customer Refunds Without Compromising CX

The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Our Top Readers of 2024

Our Top Readers of 2024

Kick-Start Your Next Team Engagement Day

Kick-Start Your Next Team Engagement Day

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What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports