Jenna Birchall

Jenna Birchall is a Vulnerability Consultant at Helen Pettifer Training Ltd.

She has over 15 years experience within the financial services industry, delivering outstanding customer service and outcomes. In recent years, her main focus has been adapting the customer journey for customers who may be vulnerable.

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10 Ways to Go Deeper With Customer Journey Mapping

18 Sure-Fire Ways to Boost Agent Resilience

Recorded Webinar: Top Tips for Supporting Vulnerable…

Proven Ways to Maintain Fairness in the Contact Centre

Effective Ways to Unlock Agent Productivity