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ISV Software

Discover and explore our ISV Software content collection, including articles, blogs, news stories, case studies, resources and more.

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How Do I… Overcome the Friday Slump?

How Do I… Overcome the Friday Slump?

How Do I… Recruit the Best Agents?

How Do I… Recruit the Best Agents?

How to Attract Talented Agents

How to Attract Talented Agents

Why Are Your Agents Leaving?

Why Are Your Agents Leaving?

How Do I… Tune Up the Recruitment Process?

How Do I… Tune Up the Recruitment Process?

South West Awards – Winners Announced

South West Awards – Winners Announced

Get involved with Hidden Impairment Screening

Get involved with Hidden Impairment Screening

Top 10 Contact Centre Technology Awards 2014 – The Results

Top 10 Contact Centre Technology Awards 2014 – The…

How can the public image of call centres be improved?

How can the public image of call centres be improved?

10th Birthday – present winners

10th Birthday – present winners

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports