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Graham Chick

Graham Chick, CEO, GemmaTrade LTD

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What to look for when buying speech analytics

What to look for when buying speech analytics

How technology can make life easier for the contact centre agent

How technology can make life easier for the contact…

15 Tips to Improve Quality Monitoring

15 Tips to Improve Quality Monitoring

What’s the Best Way to Deliver Agent Training?

What’s the Best Way to Deliver Agent Training?

“I know what my problems are…but I don’t know how to solve them”

“I know what my problems are…but I…

Business Continuity – Is Voice Over Internet Protocol the Answer?

Business Continuity – Is Voice Over Internet…

Virtual Working: The Technological Implications

Virtual Working: The Technological Implications

Coping with a ‘flu pandemic: the technological implications

Coping with a ‘flu pandemic: the technological…

What to do with telecoms malfunctions or the loss of a building

What to do with telecoms malfunctions or the loss of a…

An Introduction to Business Continuity

An Introduction to Business Continuity

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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