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Full Time Equivalent (FTE)

Find and explore a range of content on calculating FTE to assess staffing needs and improve workforce management in call centres.

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Call Center FTE Based On Calls Per Month

Call Center FTE Based On Calls Per Month

Adding Shrinkage to Workload FTE

Adding Shrinkage to Workload FTE

Call Centre Capacity Planning Templates

Call Centre Capacity Planning Templates

Required FTE Calculation (Non-Voice)

Required FTE Calculation (Non-Voice)

Backoffice FTE Calculation

Backoffice FTE Calculation

How Can I Schedule Breaks and Lunches In An Excel Report?

How Can I Schedule Breaks and Lunches In An Excel Report?

How to Calculate Staffing in a Contact Centre

How to Calculate Staffing in a Contact Centre

A Guide to Call Centre Forecasting

A Guide to Call Centre Forecasting

The Three Forecasting Timelines Used in Contact Centres

The Three Forecasting Timelines Used in Contact Centres

What is Erlang and the Erlang Calculator?

What is Erlang and the Erlang Calculator?

What is the Minimum Number of Staff Required for a 24/7 Call Centre?

What is the Minimum Number of Staff Required for a 24/7…

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