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Francis Carden

Francis Carden, OpenSpan

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Recent Articles Most Viewed Articles
What Exactly Is a 360 Degree View of the Customer?

What Exactly Is a 360 Degree View of the Customer?

How to Motivate Staff in 25 Ways

How to Motivate Staff in 25 Ways

Can a Unified Desktop Improve Agent Productivity?

Can a Unified Desktop Improve Agent Productivity?

How to Reduce Agent Time Spent on Data Entry

How to Reduce Agent Time Spent on Data Entry

If Superman worked in a call centre…

If Superman worked in a call centre…

Top ten tips for taking pressure off the call centre

Top ten tips for taking pressure off the call centre

What to Look For When Buying – A Contact Centre Desktop Application

What to Look For When Buying – A Contact Centre…

Six Ways to Improve the Agent Desktop

Six Ways to Improve the Agent Desktop

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What’s Really Compromising Empathy in Customer Service?

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Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports