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Francis Carden, OpenSpan
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What Exactly Is a 360 Degree View of the Customer?
How to Motivate Staff in 25 Ways
Can a Unified Desktop Improve Agent Productivity?
How to Reduce Agent Time Spent on Data Entry
If Superman worked in a call centre…
Top ten tips for taking pressure off the call centre
What to Look For When Buying – A Contact Centre…
Six Ways to Improve the Agent Desktop
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