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Forecasting

Discover our range of materials on forecasting demand and optimising resource allocation in contact centres for better service levels.

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Workforce Management in Outbound Call Centres

Workforce Management in Outbound Call Centres

The Role of a Planning Team

The Role of a Planning Team

The Relationship Between Adherence and Forecasting

The Relationship Between Adherence and Forecasting

Future forecasting models

Future forecasting models

Forecasting and Scheduling Home Based Agents

Forecasting and Scheduling Home Based Agents

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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