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Finlay Macmillen

Finlay Macmillen, Sales Executive, Odigo.

As a Sales Executive at Odigo, Finley worked closely with key industry and ecosystem partners to generate new business. Key to this was detailed market intelligence, aiding in developing strategic plans for enterprise accounts.

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Why Is Video Chat Being Underutilized?

Why Is Video Chat Being Underutilized?

Our Top Technology Contributors of 2024

Our Top Technology Contributors of 2024

Seeing Double? 10 Ways to Drive Down Repeat Contacts

Seeing Double? 10 Ways to Drive Down Repeat Contacts

Time-Saving Hacks for Quality Monitoring

Time-Saving Hacks for Quality Monitoring

F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers

F*** This! How to Make Sure Your Chatbots Don’t…

How to Take Your Performance Management to the Next Level

How to Take Your Performance Management to the Next Level

Stop Spamming! 10 Better Ways to Collect Customer Feedback

Stop Spamming! 10 Better Ways to Collect Customer Feedback

Top 10 Use Cases for Speech Analytics

Top 10 Use Cases for Speech Analytics

10 Ways Technology Can Simplify the Contact Centre

10 Ways Technology Can Simplify the Contact Centre

5 Ways to Improve Capturing Customer Details

5 Ways to Improve Capturing Customer Details

Get Up To Speed: The Latest on Messaging, Social Media, and Video

Get Up To Speed: The Latest on Messaging, Social Media,…

Top Ways Tech Can Help With Cutting Contact Centre Costs

Top Ways Tech Can Help With Cutting Contact Centre Costs

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

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